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Career Opportunity – Commercial Service Associate

Career Opportunity – Commercial Service Associate

Commercial Service Associate

Do you want a position that offers autonomy and encourages your ideas?

Do you want to work with a team where you can use your passion for customer service in an entrepreneurial and uncharted way?

Do you want to work in an organization that appreciates the value and excellence you bring?

Do you want to be part of a growing organization who is expanding beyond Manitoba borders?

Do you appreciate the support of an experienced team and family-oriented environment?

Then think about us for this outstanding opportunity!

Our Company

We are expanding and we need a service associate to join our team!

Rempel Insurance is a Manitoba success story. We have been providing quality Manitoba insurance products to a wide range of customers for over 50 years.

Rempel Insurance Brokers Ltd. is owned and operated by Shawn and Janice Graydon. Shawn leads the Rempel Insurance team in offering quality insurance to our customers and supporting our communities. We are dedicated to empowering our employees to challenge the status quo through innovation, market penetration, and ultimately maximize the customer experience. Building trusted relationships with family, community, and our clients are at our very core, and we are committed to serving them with the utmost integrity.

The Team Experience at Rempel Insurance click to watch the video

The Position

We are looking for a full-time experienced customer service associate to;

  • Maximize growth and client retention through superior customer service and account development
  • Provide support to commercial account executive(s)
  • Manage a small commercial & farm book of business
  • Ensure policies are reviewed for accuracy, promptly processed, and changes/concerns addressed
  • Prepare accurate, professional proposals for submission to insurers
  • Maintain/update client file information and use abeyance system to ensure follow-up
  • Provide payment options and keep client files’ accounts receivable current
  • Assist in handling of customer claims
  • Generate referrals for other insurance needs
  • Perform administration tasks, including documentation, data entry, and electronic filing


  • Proven track record in customer service with demonstrated relationship building expertise
  • Minimum level 1 general insurance license or commitment to achieving licensing upon hire
  • Superior communication skills, professionalism, and positive personality
  • Proficient in Microsoft Office: Word, Excel, and Outlook
  • Attention to detail and ability to prioritize and plan
  • Confident, self-motivated, and organized
  • Ability to work independently and collaboratively as a key member of a team

Why Apply?

  • Excellent growth and advancement opportunities
  • Attractive salary
  • Great benefits package and Group RRSP
  • Commission incentives

Type of Person Who Will Succeed in this Role:

  • Directive personality – solves problems in a resourceful decisive manner
  • Attention to detail
  • Positive and Outgoing – interacts in a socially engaging manner
  • Sense of urgency – with a high discipline for self direction and adaptability
  • Team player with excellent communication skills
  • Diligent follow-up
  • Self-starter – motivated to provide excellent customer service and appreciates the opportunity for compensation based on production.

Next Steps

If you think this position may have potential for you, then send us your resume and cover letter. In your cover letter, (briefly) outline the following 3 items (in 3 separate numbered paragraphs please):

  1. Relevant qualifications and work experience in Canada
  2. Why you are a good match for this role
  3. Your desired remuneration (approximate)

If you do not include a cover letter – your resume will not be considered.

We would like to thank all applicants in advance for their interest. Only those applicants chosen for an interview will be contacted.

We encourage applications from all qualified individuals.

Job Type: Full-time with flexibility to work remotely part-time.

Please forward your cover letter and resume to Naomi Cornelius at