Commercial Service Manager
Do you want to work with a team where you can use your passion for leadership and customer service in an entrepreneurial and uncharted way?
Do you want to work in an organization that appreciates the value and excellence you bring?
Do you want to be part of a growing organization who is expanding beyond Manitoba borders?
Do you appreciate the support of an experienced team and family-oriented environment? Then think about us for this outstanding opportunity!
Rempel Insurance Brokers
We are expanding and we need a Commercial Service Manager to join our team!
Rempel Insurance is a Manitoba success story. We have been providing quality Manitoba insurance products to a wide range of customers for over 50 years.
Rempel Insurance Brokers Ltd. is owned and operated by Shawn and Janice Graydon. Together they lead the Rempel Insurance team in offering quality insurance to our customers and supporting our communities. We are dedicated to empowering our employees to challenge the status quo through innovation, market penetration, and ultimately maximize the customer experience. Building trusted relationships with family, community, and our clients are at our very core, and we are committed to serving them with the utmost integrity.
The Position
We are looking for a full-time experienced Commercial Service Manager to:
• Lead our commercial service team to work collaboratively and deliver an excellent client experience
• Foster strong relationships with our team, clients, and insurer partners
• Focus on strategies and processes that further improve team and client experience
• Take an active role with managing claims and ongoing training on claim management
• Responsible for performance and well-being of commercial service team
• Identify opportunities in new markets, products and services and communicate to management
• Foster strong relationships with current book of business, delegating to service associates as appropriate
• Prepare accurate, professional proposals for submission to insurers
• Negotiate coverage in best interest of the insured and insurer
• Maintain/update client file information and use abeyance system to ensure follow-up
• Provide payment options and keep client files’ accounts receivable current
• Assist in handling of customer claims
• Generate referrals for other insurance needs
• Take an active role in training to stay current on all commercial insurance products and procedures
• Collaborate with marketing teams on sales initiatives of new products and services
Qualifications
• Minimum Level 3 insurance license
• Minimum 4 years commercial insurance experience
• Excellent written, verbal and electronic communication skills
• Effectively defines, analyzes and resolves problems with focus on provision of solutions
• Exhibits good judgement in risk assessment and decision making
• Ability to establish goals, implement action plans and prioritize workflow
• Ability to delegate opportunities and effectively communicate expectations, monitor progress, and follow-up to ensure tasks are completed efficiently and accurately
• Self-motivated; identifies personal development opportunities and takes initiative to seek an apply knowledge and skills
• Willingness to travel for growth and maintenance of commercial book of business/meet objectives
• Must be a team player, and work well with other staff members and management
• Demonstrated relationship building expertise
• Superior customer service, communication skills and positive personality
• Ability to work under pressure and with deadlines
• Proficient in Microsoft Office; Word, Excel, and Outlook
• Ability to work collaboratively as a key member of a team and independently
Why apply
- Excellent growth and advancement opportunities
- Attractive salary
- Great benefits package and Group RRSP
- Commission incentives